Support

Contact us

Email tech@livnox.com with your registered mobile number and, for an order, the shop name and the time you ordered. We usually reply within one working day.

Common questions

How do I order?
Scan the ChaaiPe QR code on your table or at the counter. The shop's menu opens; add items and place your order.

I didn't get the OTP.
Check the mobile number, wait a minute and tap "Resend OTP". If it still doesn't arrive, email us.

Something is wrong with my order or bill.
Please speak to the shop first; they can change or cancel items. If it isn't resolved, email us.

A payment went through but the order didn't.
Email us with the payment reference and time. Failed payments are normally refunded to your account automatically by the payment provider within a few working days.

I'm not getting notifications.
Make sure notifications are allowed for ChaaiPe in your phone's settings, then sign out and sign in again.

I own a shop and want to list it.
Email us; shops pay a small flat monthly fee, with no commission on orders.

Your account and data

Read our Privacy Policy. To delete your account, use Profile → Delete account in the app, or delete it on the web.